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FAQ

Everything you need to know

Clear answers about installation, warranty, maintenance and purchasing.

How often do the filters need replacing?

This depends on household use and local water quality. Our team provides a recommended schedule at installation.

Is installation complicated?

Our qualified technicians handle the full installation and explain usage and maintenance.

Will the system fit any kitchen?

The compact housing is designed to fit most home spaces, and our team can assess your space when you request the product.

How do I request the product?

Open the product request page, enter your details and the product you want, then send the request by WhatsApp or email.

Is support available after purchase?

Yes, our customer service team is available to help with any maintenance or usage questions.

How does the warranty work?

The warranty period, coverage and exclusions are stated in the product order confirmation and invoice before purchase.

How will I know when maintenance is due?

The technician provides a schedule based on water quality and usage; contact us if taste or flow changes or when the recommended date arrives.